Privacy Policy

Effective Date: 01.01.2024
Company Name: Profit.Store Ltd
Contact: profit.store.reception@gmail.com
Registered Office: 21 Skylines Village, E14 9TS, London

1. Introduction

Profit.Store.Reception provides reception services, call answering, visitor management, and parcel handling on behalf of multiple businesses located within London in the UK.

We are committed to protecting the personal data of all visitors, callers, and delivery personnel who interact with our services. This Privacy Policy explains how we collect, use, store, and share your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We may collect and process the following types of personal data:

a) Visitors

Full name
Company being visited
Date and time of visit
Contact information (email or phone)
Purpose of visit
Photo ID (if required)
Access badge details (if issued)

b) Callers

Name (if provided)
Phone number
Company/individual you wish to contact
Call notes or messages

c) Deliveries

Recipient’s name
Delivery company and tracking information
Collection signature (if applicable)
Time and date of delivery/collection

d) CCTV (if in use)

Video footage of reception and entry areas, used for safety and security

3. How We Use Your Data

We use your personal data to:

Greet and log visitors
Notify the appropriate person or company of your arrival
Answer and forward calls or messages
Record and manage incoming deliveries
Maintain building access and safety records
Comply with legal and regulatory obligations

We do not use your personal data for marketing purposes.

4. Legal Basis for Processing

We process personal data under the following legal bases:

Legitimate interests – providing reception and communication services in a professional environment
Consent – where explicitly given (e.g. visitor sign-in)
Legal obligation – to comply with health and safety or security requirements
Contractual obligation – when acting under agreement with our client companies

5. Who We Share Your Data With

We only share data when necessary and limited to:

The company or individual you are visiting or contacting
Building management and authorised security personnel
IT and software service providers acting on our behalf (under data processing agreements)
Legal or regulatory authorities when required by law

We do not sell or trade personal data to third parties.

6. Data Retention

We keep your data only as long as necessary:

Visitor logs: typically retained for up to 12 months (unless shorter retention is appropriate)
Delivery logs: usually retained for up to 3 months
Call records/messages: retained only as long as necessary to pass on the message
CCTV footage (if applicable): retained for 30 days, unless required for investigation

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (in certain circumstances)
Object to or restrict processing
Withdraw consent at any time (where consent was the legal basis)
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at:
📧 profit.store.reception@gmail.com

8. Data Security

We take appropriate technical and organisational measures to protect your data, including:

Secure visitor and call logging systems
Access-controlled software
Staff confidentiality and data protection training
Encrypted communication channels (where applicable)

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or at the reception desk. Significant changes will be communicated where appropriate.

10. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Profit.Store.Reception (Profit.Store Ltd)
📧 profit.store.reception@gmail.com